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AI 103 Practice

Five short activities that build the judgment behind a good Memory, Knowledge & Skills Canvas

Info

Self-check (not scored, not stored). Every activity gives immediate feedback and explains why. If you miss, pick again; an activity is done when every item is right.

Memory Decision

For each piece of information, decide where an agent should keep it, or whether it should be kept at all.

0 of 14 correct

Item 1

The user's request in this message: "Summarize the attached three-page report in five bullets."

Item 2

The user prefers replies in Traditional Chinese with short bullet points, and has said so in every session.

Item 3

The list of files the agent has already checked while working on today's task. It is only needed until the task ends.

Item 4

The 120-page employee handbook.

Item 5

A national ID number the user mentioned once while filling in a form.

Item 6

Progress on a multi-step task: "supplier list done, comparison still pending."

Item 7

The team's approved project code name and the names of its regular stakeholders.

Item 8

The 500-page product manual for version 5.2.

Item 9

The paragraph the user pasted a minute ago and wants translated now.

Item 10

A password the user typed into the chat by mistake.

Item 11

A decision the department head made last month: all reports must use the A4 template.

Item 12

An unverified rumour a user repeated about a colleague's health.

Item 13

A price list of 3,000 items that is updated every week.

Item 14

Draft answers the agent wrote earlier in this task, which it may still revise before the final version.

Remember, Retrieve or Tool?

Decide whether each item should be remembered (Memory), retrieved from documents (RAG), or accessed live through a Tool or API.

0 of 12 correct

Item 1

The user's preferred report format.

Item 2

The employee handbook.

Item 3

The current stock level of a product in the warehouse.

Item 4

The result of the previous task the user asks the agent to continue.

Item 5

The product manual.

Item 6

Today's weather at the campus.

Item 7

The user's job title and department, which change rarely.

Item 8

Company privacy policy PDFs approved this year.

Item 9

The current status of a support ticket in the ticketing system.

Item 10

A library of 10,000 past research papers.

Item 11

A correction the user gave last week: "always write the product name in capitals".

Item 12

The exchange rate right now.

Chunk Boundaries & Metadata

For each situation, decide how to handle it: keep the text together in one chunk, split it, record it as metadata, or use it as a retrieval filter.

0 of 12 correct

Item 1

"Step 3: Approve the refund" and its condition, "If the amount is over NT$5,000, manager approval is required."

Item 2

Chapter 2 on refunds and Chapter 5 on travel policy, printed one after the other in a single PDF.

Item 3

A table of leave days by years of service, with its header row and footnote.

Item 4

The date the policy took effect: 2026-03-01.

Item 5

An FAQ page with 30 unrelated questions and answers.

Item 6

A visitor who may only read documents marked "Public".

Item 7

The question must be answered from the current version of the policy, never version 2.

Item 8

The department that owns the document: Finance.

Item 9

A definition of a term and the worked example that explains it.

Item 10

Only look at documents written in English.

Item 11

A fixed 500-character splitter would separate "Refunds are allowed within 7 days" from "except for opened items".

Item 12

The name of the report's author.

Agent Skill Card

A complete skill card has seven parts. Decide which part each line belongs to, or which part is missing.

0 of 12 correct

Item 1

Read a customer complaint email and classify how urgent it is.

Item 2

Identify the product, rate urgency as Low, Medium or High, and never promise compensation.

Item 3

The email text, the customer's order ID and the ticket history.

Item 4

The current refund policy and the escalation SOP.

Item 5

Read-only ticket system lookup, and an email drafting function.

Item 6

A table with the columns: issue, urgency, suggested reply, sources.

Item 7

A person checks every High-urgency result and confirms that each cited clause exists in the current policy.

Item 8

A card lists a purpose, instructions and an output format, but nothing says how anyone will check the result. What is missing?

Item 9

A card says "use the refund policy" but does not name the document or its version. Which part is incomplete?

Item 10

A card says "look up the order" but does not say which system, or whether the skill may change anything. Which part is incomplete?

Item 11

A card does not say what must be supplied before the skill runs, such as the order ID. What is missing?

Item 12

A card says only "Be helpful and accurate", with no steps, limits or things to avoid. What is missing?

Context Optimization Challenge

A customer-support agent is handling a return request and its context is overloaded. Decide what to do with each item.

0 of 13 correct

Item 1

The customer's current message asking to return a blender.

Item 2

A greeting exchange ("Hi", "Hello") from 40 turns ago.

Item 3

The 40-page returns policy.

Item 4

A 25-message troubleshooting exchange that ended with the conclusion that the blender motor has failed.

Item 5

The customer says they prefer email to phone calls.

Item 6

The same order confirmation pasted three times.

Item 7

The full product catalog of 5,000 items.

Item 8

The order ID and purchase date for this return.

Item 9

A long, resolved discussion from last week about a different product, after which the customer received a replacement.

Item 10

A copy of the 2022 returns policy that conflicts with the current one.

Item 11

The customer's preferred language.

Item 12

A credit card number the customer typed earlier in the chat.

Item 13

Stock levels for every warehouse.

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After you join, your completed lesson numbers are sent to your instructor together with your learner code, so they can see your progress. Use the codes your instructor gave you, and do not enter your name, company secrets or other personal data. Progress is kept with the rest of that session's data.

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