AD 102CoreL1 + L2 Certificates
Process & Pain Point Discovery
Learn structured interviewing that avoids leading questions, map the current-state process, distinguish root cause from symptom, and replace guesses with evidence to produce a Current-State Process Map and Pain Point Map.
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AD 102 · Module 1: Interview and Current State
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Curriculum
- Module 1Interview and Current StateLearn structured interview principles, ask about the work itself rather than AI, map the current-state process, and mark handoffs and decision points.
- Module 2Diagnose and ReframeClassify pain points, establish evidence and a baseline, distinguish root cause from symptom, and scope the work to complete the Process Discovery Sprint.
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Practice and assessment
- P1: Good vs. Leading Interview QuestionJudge whether interview questions are neutral or leading, and rewrite the leading ones.Not done yet
- P2: Process OrderingOrder the process steps correctly and label trigger/input/output.Not done yet
- P3: Pain Point ClassificationClassify interview complaints into the seven pain-point types.Not done yet
- P4: Root Cause ChallengeProbe three layers with a why-chain, marking hypotheses and the evidence needed.Not done yet
- P5: Evidence Gap ChallengeJudge whether interview claims are observed or estimated.Not done yet
- AD 102 Pre-test and Post-testPre/post checks on interviewing, process mapping, handoffs, decision points, pain points, root cause, baseline, and evidence.Not done yet
- Current-State Process Map + Pain Point MapTurn what you learned into your own Current-State Process Map + Pain Point Map.Not done yet
About this course
Outcomes
- Recognize neutral vs. leading questions and probe for evidence during an interview
- Sequence current-state steps and label trigger, input, and output
- Locate handoffs and duplicate-entry points
- Identify decision branches, owners, and decision evidence
- Classify pain points as waiting, rework, error, search, or judgment load
- Distinguish symptom, cause hypothesis, and evidence
- Distinguish observed vs. estimated baselines, with period and denominator noted
- Judge whether a claim has a checkable source and confidence level
Prerequisites
- No programming background required
- AD 101 is recommended but not required
Who it is for
- Managers and coordinators who need to truly understand a work process
- Learners who completed AD 101 and want to dig deeper into their own Use Case
- Staff who need to run work interviews and draw process maps
Certificate
Earns a course completion certificate (L1); a capability certificate (L2) is also available through additional artifact review.
Requirements to earn it
- Complete all 2 course modules
- Pass the post-test assessment at 80% or higher
- Submit a project artifact and pass review
Course feedback
It takes 2 to 3 minutes and is used to improve the course.