Instructor troubleshooting

I can’t see the Teacher app

Symptom: opening the Teacher app shows "Sign-in required" or "Not authorized" (on some Teacher pages, a "Teacher/Admin only" message).

• Possible cause: you are not signed in
• Possible cause: your account has not been granted an instructor role

1. 1Check
   Confirm the header shows you are signed in, and see Roles & Permissions on the Account page
2. 2Resolve
   Sign in and reload; if you have no role, ask an admin to grant it

Learners can’t start the assessment

• Possible cause: the session code was mistyped
• Possible cause: the session is not open

1. 1Check
   Have learners compare the code; confirm the session loads in the Teacher app
2. 2Resolve
   Ask an admin to set the session to open

Presenter View shows no speaker notes

• Possible cause: not signed in, or the sign-in expired
• Possible cause: your role is teaching assistant; speaker notes are for instructors and course managers

Resolve: sign in again; if you need speaker notes, ask an admin to adjust your role.

Loading a session says I’m not authorized

You can only view sessions you are assigned to; a session that does not exist and one you are not assigned to show the same message. Ask an admin to check the assignment.

If the problem continues

Contact the platform admin with the message you saw, the page address and the time. Do not include learner data in your message.

• General troubleshooting